Full Refund of Membership Dues: Students must cancel their membership no later than 72 hours after purchase if they wish to receive a full refund of membership dues paid at initiation. Start up fees are non-refundable (if applicable). Students must follow the cancellation procedure as outlined in the Membership Agreement.
Membership Status Change: Students who wish to change their billing information, downgrade, hold or cancel their monthly dues, may do so with a 7 day notice prior to the 1st of the next billing month. This needs to be done in writing with the Front Office.
Transfer of classes: It is understood that when a member signs a membership agreement (dance or fitness), the classes are intended for the member's use and member's use only. Classes may not be shared with or transfered to others.
LEVEL 1 COURSE POLICIES (if paying for the course, and not the membership)
Late Registration: Students who wish to join any Level 1 Course after missing the first week of class must take a private lesson to catch up on missed material. All Level 1 Courses are closed for registration after the second week of class has finished. Students who wish to register after the closing date will be registered for the next month's course.
Missed Classes: Due to the limited availability of Level 1 classes neither make-ups nor refunds can be offered. In addition, unused classes expire at the end of the month. Students who have missed a Level 1 class must either take a private lesson or repeat the course to ensure all material is completed prior to moving up to the next level.
Refund Policy for Level 1 Course Dues: Once registered, there are no refunds or credit issued for any reason. Student either must attend the session he/she registered for or transfer it to another person. Student must notify La Luna that the course is being tranferred and provide La Luna with the new student's name and contact information.
PRIVATE LESSON POLICY
Required Pre-Payment: Students must pay for all Private Lessons at the time they are scheduled. Payment can be made over the phone by credit card or in person by cash or credit card. Once scheduled, private lessons are not transferrable or refundable but may be rescheduled for a later date. Individual private lessons or private lesson packages carry no expiration date.
24 Hour & 48 Hour Cancellation Policy: Students must provide 24 hour notice of cancellation in order to reschedule a Weekday Private Lesson without penalty. All Sunday private lessons require a 48 Hour Cancellation Notice. If a timely notice is not provided, the lesson will be forfeited.
In the event La Luna cancels a scheduled private lesson with less than 24 hour notice, the student will receive their next Private Lesson for only $25.
Refund Policy for Workshops: Once registered, there are no refunds or credit issued for any reason. Student either must attend the workshop he/she registered for or transfer it to another person. Student must notify La Luna that the workshop is being tranferred and provide La Luna with the new student's name and contact information.
RETAIL MERCHANDISE REFUNDS
Full refund on retail merchandise returned within 7 days of purchase with the receipt will be issued. All products must be in new condition (shoes cannot show any wear on the soles) and in original packaging. No returns or exchanges after 7 days. Gift Certificates are non-refundable.
CODE OF CONDUCT
Students shall conduct themselves in an appropriate and respectful manner towards fellow classmates, office staff and La Luna’s dance instructors while being physically present at La Luna’s location as well as anywhere on social media, including Facebook, Instagram, Twitter, etc.
La Luna reserves the right to cancel the student’s membership with or without notice if:
1. La Luna deems any behavior as inappropriate or damaging to La Luna’s reputation in any way.
2. Enjoyment of La Luna’s classes and activities by other students is threatened by inappropriate behavior or comments by the student.
3. Safety of the entire La Luna staff and student body is jeopardized by the students actions, comments or behaviors.
Cancellation of the membership will take immediate effect and the student will be asked not to return to La Luna for any classes, workshop, dance parties or dance related and non-related functions.